The ‘Small Miracle’ Of Primetel Business Solutions

There is a saying in the market, well-known to the managers of large private companies and public sector organisations: “If you want security, immediacy and a fast response, go to Primetel.” This independent telecom has succeeded in establishing itself as the leading provider of business ITC solutions and the preferred option for businesses and a large number of government bodies. And we are not only referring to its well-known highly competitive terms, which have enabled it to stand out in the Business to Business category. So, what lies behind this success?

First of all, it’s about experience, say senior members of the company’s staff.  “It’s a fact that, amid the daily pressure and a great deal of advertising, an important fact tends to be forgotten: that Primetel is one of the leading telecoms in the Business ICT Solutions arena. Our knowledge is incomparable. The market is well aware that, for the last 15 years, Primetel has been able to deliver any telecommunications and technology project from A to Z, even the most complex. From design and study to turnkey operation.”

After sales service

“And it doesn’t stop there: we undertake management, maintenance and problem-solving, using methods that were then implemented for the first time and have since continued to evolve through a standalone 24/7call centre for all corporate customers. And there’s still more: Our own support team of specialist advisors, engineers and technicians is always standing by to deal with any problem. There’s an entire team at the customer’s disposal.”

Of course, despite increased competition, the reputation of the company from Limassol remains outstanding and each new project that it undertakes serves to strengthen its name further and increase its resonance among professional circles.

Flexibility

“The secret of success is all about having a flexible mindset. We are not – nor are we interested in becoming – a huge, cumbersome machine. That is not what our customers want from us. On the contrary, they are attracted by the logic we adopted many years ago: we want to offer an immediate response, without delays or bureaucracy, something that comes naturally from our long-term personal commitment.”

Services

So, which services benefit from Primetel’s well-know yet quite ‘discreet’ know-how? Firstly, the company’s people are extremely proud of their achievements as regards connectivity solutions! “We’re the best by a long way,” they say, and can back up their claim by referring to the strikingly low rates, competitive and attractive special offers and, especially, the one that comes with two free phone lines. Other advantages include the large scope for future upgrades as needs increase, consistently fast speeds, security, monitoring and the quality of the various processes.

They also mention the growing significance of Cloud services, since Primetel was one of the first to achieve Data Centre accreditation, and the other area in which it is a leader: voice services, in the establishment of which they have played a key role. Furthermore, Primetel is the only provider that has its own cable on Cyprus’ intercity highways.

It would be an omission not to mention the success of Primetel fiber: the new optical fiber technology that enables fantastic speeds. This is, as we know, a developing project but the offer of free equipment and the company’s competitive terms are transforming it into yet another link in the quality service provision chain.

Standing beside its customers

Primetel’s corporate customers know the company well. Thanks to its experience, Primetel is not only familiar with their systems but understands their needs and concerns, which enables it to provide them with tailored solutions, security and certainty. In other words, a combination that each of us needs. Ultimately, this is the secret of success of the company’s B2B miracle. As Primetel’s people say, “We stand beside our customers and we care about them because we believe that their growth and ours go hand in hand.” That is how good companies become great ones.